Easy Returns & Exchanges at Randies
While we're confident in the comfort and quality of our products, we understand that sometimes you may need to make a return or exchange. This standard returns process is designed for unworn items and is distinct from our Randies Comfort Guarantee, which covers your satisfaction with the comfort of our products.
Initiating a Return or Exchange:
- Contact Us: If you need to return or exchange an item for reasons of size, style, or colour, please email us at returns@randies.com. Our team will guide you through the next steps.
- Processing Time: Please allow up to 5 working days for us to process returns and an additional 7 days for the refund to reflect in your bank account. Refunds will be issued to the original payment method only.
- Return Conditions: Items must be returned within 30 days of receipt, unworn, unwashed, and in their original packaging, adhering to our hygiene and quality standards.
Need Assistance or Have Questions?
Our customer service team is here to help with any aspect of your return or if you have questions about how this differs from the Randies Comfort Guarantee. Feel free to reach out at returns@randies.com for personalised support. We're dedicated to ensuring your Randies experience is as comfortable and satisfying as our products.
